Terms & Conditions

1.Acceptance of these terms

These Terms & Conditions (“Terms”) govern your access to and use of https://www.olahservices.com (the “Site”) and, where applicable, the commercial cleaning, janitorial and building maintenance services (“Services”) provided by OLAH Services LLC (“OLAH Services,” “we,” “us” or “our”), an Illinois company based in Aurora, IL.

By accessing the Site, submitting a quote request or engaging us to perform Services, you agree to these Terms. If you are agreeing on behalf of a company or other entity, you represent that you have the authority to bind that entity. If you do not agree, do not use the Site or our Services.

2.Use of this website

We grant you a limited, revocable, non-exclusive and non-transferable right to access and use the Site for your own informational and business purposes. You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms
• Submit false, misleading or fraudulent information through any form on the Site
• Attempt to gain unauthorized access to the Site, its servers or any connected system, or interfere with its operation
• Use automated means to scrape, harvest or index the Site or its contact information, or transmit unsolicited commercial messages
• Introduce malware or any code intended to disrupt or damage the Site

We may suspend or terminate access to the Site at any time, for any reason, without notice.

3.Quote requests and estimates

Submitting a quote request does not create a contract for Services. A request through the Site is an invitation for us to contact you. No binding agreement exists until we have completed a walkthrough or scope review, delivered a written proposal, and both parties have signed a service agreement.

Pricing quoted on or through the Site, in email correspondence or in a proposal is an estimate based on the information available to us at the time — including square footage, facility type, floor surfaces, fixture counts, occupancy, access hours and the tasks in the requested scope. If conditions at the property materially differ from what was represented or observed, we will notify you and provide a revised price in writing before performing the additional work.

Unless stated otherwise, written proposals remain open for thirty (30) days from their date.

4.Performance of services

Services are performed according to the written scope of work attached to the signed service agreement for your property. That agreement, along with its scope of work, controls the specific tasks, frequency, schedule, pricing and term. Where these Terms conflict with a signed service agreement, the service agreement controls.

Scheduling and access

• You are responsible for providing safe, lawful and timely access to the property, including keys, fobs, codes, badges or escorts as agreed
• You will provide reasonable access to water, electricity, refuse disposal and, where applicable, storage for equipment and supplies
• If our crew cannot access the property at the scheduled time through no fault of ours, the visit may be treated as performed and billed accordingly, or rescheduled at our discretion
• Service may be adjusted or suspended for severe weather, utility failure, building emergency or other conditions beyond our reasonable control

Client responsibilities

• Secure cash, valuables, confidential materials and irreplaceable items before service
• Disclose in advance any known hazards, restricted or secure areas, hazardous materials, biohazards, pest issues, structural defects, delicate or specialty surfaces, and any special handling requirements
• Identify any surface, finish or item that requires a specific cleaning method or that should not be cleaned by us
• Maintain the property in a condition that allows the agreed scope to be performed safely

5.Quality assurance and claims

We inspect our work against the written scope. If any portion of a service visit does not meet that scope, notify your account manager within forty-eight (48) hours of the visit and we will re-perform the deficient work at no additional charge, typically before the next scheduled service. Re-performance is our primary remedy for service quality issues.

Claims for alleged property damage must be reported to us in writing within seventy-two (72) hours of the service visit, with a reasonable opportunity for us and our insurer to inspect the claimed damage before repair or replacement. Prompt notice is a condition of any claim, because delay prevents a meaningful investigation.

We are not responsible for pre-existing damage, ordinary wear, failure of aging fixtures or finishes, damage arising from defects or improper prior installation, or damage to items that were not disclosed as requiring special handling.

6.Insurance, personnel and screening

OLAH Services maintains commercial general liability and workers’ compensation insurance as required by Illinois law. Certificates of insurance naming your entity as a certificate holder or additional insured, where applicable, are available on request before the first service date.

Personnel performing Services are our employees, subject to our hiring, background screening, training and supervision procedures. Nothing in these Terms creates an employment, partnership, joint venture or agency relationship between you and our personnel, and you agree not to directly solicit or hire our personnel during the term of service and for twelve (12) months afterward without our written consent.

7.Payment terms

Unless your signed service agreement states otherwise, recurring Services are invoiced monthly and payment is due within thirty (30) days of the invoice date. Project and one-time work is invoiced on completion.

• Past-due balances may accrue a late charge of one and one-half percent (1.5%) per month, or the maximum rate permitted by Illinois law, whichever is less
• We may suspend Services on accounts more than thirty (30) days past due after written notice
• You are responsible for reasonable costs of collection, including attorneys’ fees, on amounts properly owed and unpaid
• Prices may be adjusted at renewal, or during a term where the scope, square footage, occupancy or frequency materially changes, on written notice

8.Cancellation and termination

Either party may terminate a recurring service agreement on thirty (30) days’ written notice, unless the signed agreement provides otherwise. We may terminate immediately if a property becomes unsafe for our personnel, if access is repeatedly denied, or if an account is materially past due.

Cancellation of an individually scheduled project or specialty visit should be made at least forty-eight (48) hours in advance. Cancellations inside that window may be billed at up to fifty percent (50%) of the scheduled visit value to cover committed labor.

On termination you remain responsible for all Services performed through the effective termination date, and you agree to return or account for any keys, fobs, badges or equipment belonging to us.

9.Disclaimer of warranties

We perform Services in a professional and workmanlike manner consistent with commercial cleaning industry standards. Except for that commitment and any express warranty in a signed service agreement, the Site and the Services are provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that cleaning or disinfection will eliminate all soil, odor, allergens, mold, pests or pathogens, that any particular stain or surface condition can be removed, that carpet, flooring or fixtures can be restored to a specific condition, or that the Site will be uninterrupted or error-free. Information on the Site is provided for general informational purposes and is not a guarantee of any specific result.

10.Limitation of liability

To the fullest extent permitted by Illinois law, OLAH Services and its owners, officers, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business opportunity, loss of data or business interruption, arising out of or relating to the Site, the Services or these Terms, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to the Services in any twelve (12) month period will not exceed the total amounts you paid to us for Services during that period. Our total aggregate liability arising out of your use of the Site will not exceed one hundred dollars ($100).

Nothing in these Terms limits liability that cannot be limited under Illinois law, including liability for willful and wanton conduct, fraud, or bodily injury or death caused by our negligence. Because some jurisdictions do not allow certain limitations, portions of this section may not apply to you.

11.Indemnification

You agree to indemnify, defend and hold harmless OLAH Services and its owners, officers, employees and agents from any third-party claims, damages, liabilities, losses and reasonable expenses (including attorneys’ fees) arising out of your breach of these Terms, your violation of any law, your failure to disclose a known hazard or special handling requirement at the property, or conditions at the property that were not caused by us.

12.Intellectual property

The Site and its contents — including text, graphics, illustrations, layout, logos, the OLAH Services name and mark, and the compilation of all content — are owned by OLAH Services or its licensors and are protected by United States copyright, trademark and other intellectual property laws. You may view and print pages for your own business use in evaluating our Services. Any other reproduction, distribution, modification, framing or commercial use without our prior written permission is prohibited.

13.Communications consent

By providing your telephone number and email address, you consent to receive communications from us relating to your inquiry or account, including calls, text messages and emails at the contact details you provide. Message and data rates may apply. You may opt out of marketing communications at any time by replying STOP to a text message, using the unsubscribe link in an email, or contacting us directly; we may still send transactional messages necessary to service an active account. We do not sell or rent your contact information.

14.Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

15.Third-party links

The Site may link to third-party websites or resources. We provide those links for convenience only and do not endorse, control or accept responsibility for their content, products, services or privacy practices. Your dealings with any third party are solely between you and that party.

16.Governing law and dispute resolution

These Terms and any dispute arising out of or relating to them, the Site or the Services are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles.

Informal resolution first. Before filing any claim, you agree to contact us and give us thirty (30) days to resolve the matter in good faith. Most service issues are resolved with a phone call.

If a dispute cannot be resolved informally, you and OLAH Services agree that the exclusive venue for any action will be the state or federal courts located in Kane County, Illinois, and each party consents to the personal jurisdiction of those courts and waives any objection to that venue.

17.General provisions

• Entire agreement. These Terms, our Privacy Policy and any signed service agreement constitute the entire agreement between the parties on their subject matter and supersede prior discussions.
• Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.
• Changes. We may update these Terms at any time by posting a revised version with a new “Last updated” date. Continued use of the Site after an update constitutes acceptance.

18.Contact us

Questions about these Terms can be directed to: